Jilivo Privacy Policy — How We Protect Your Personal Data

1. Who We Are

This Privacy Policy applies to the Jilivo platform, accessible at jilivo.online ("Jilivo", "we", "us", "our"). Jilivo is an online gaming platform providing sports betting, live casino, crash games, roulette, baccarat, virtual sports, and esports betting services to registered users in Pakistan.

For the purposes of this Privacy Policy, Jilivo is the data controller — meaning we determine the purposes for which and the manner in which any personal data relating to users is processed. When you register on Jilivo, deposit funds, place bets, or contact our support team, you are sharing personal information with us as the data controller.

This policy covers all personal data collected through the Jilivo website, mobile browser experience, support communications (including WhatsApp, Telegram, and email), and any other touchpoint associated with the Jilivo platform. We encourage you to read this document in full before registering. If you have any questions after reading it, our support team is available 24/7 at support@jilivo.online.

2. Information We Collect

Jilivo collects personal data through several channels — directly from you when you register and use the platform, automatically through your device and browser, and from third-party service providers involved in delivering the Jilivo experience.

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile number, and preferred currency (PKR).
• Identity verification (KYC): CNIC (Computerised National Identity Card) number and a copy of your CNIC or other accepted identity document. Proof of address where required. This is collected to comply with anti-money laundering (AML) obligations, not for marketing purposes.
• Payment information: Mobile wallet identifiers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, or card details for Visa/Mastercard transactions. Jilivo does not store raw card numbers — card data is processed through licensed payment gateways only.
• Communication content: Messages sent to our support team via WhatsApp, Telegram, live chat, or email. We retain these records to manage your account and improve our service.
• Responsible gaming preferences: Deposit limits, session reminders, or self-exclusion requests that you submit through your account settings.

2.2 Information Collected Automatically

• Device information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited on Jilivo, games played, bet history, session duration, click patterns, and navigation paths through the platform.
• Technical data: IP address, approximate geographic location (country and city level), time zone, and network type (WiFi vs mobile data).
• Cookies and tracking technologies: As described in Section 7 of this policy.

2.3 Information From Third Parties

Jilivo may receive information about you from third-party service providers involved in identity verification, fraud detection, payment processing, or game supply. This information is used exclusively to manage your account and ensure platform security.

3. How We Use Your Data

Jilivo processes your personal data for specific, legitimate purposes. We do not use your data in ways that you would not reasonably expect, and we do not process more data than is necessary for each purpose.

Account Management and Service Delivery

Your registration data is used to create and maintain your Jilivo account, authenticate your login, process your bets and transactions, and provide you with customer support. Without this information, we cannot operate the Jilivo service for you.

Identity Verification and Compliance

Jilivo is required by anti-money laundering regulations to verify the identity of players above certain transaction thresholds. CNIC data and supporting documents are used exclusively for this compliance purpose. This data is handled with the highest level of security and is never shared beyond the KYC process.

Fraud Prevention and Platform Security

Device data, IP addresses, and usage patterns are analysed to detect suspicious activity, prevent multiple account creation, identify bot activity, and protect the integrity of the Jilivo platform for all players. This processing is in the interest of all genuine players on the platform.

Personalisation and Product Improvement

Usage data and game history help Jilivo understand what features are working well, where the platform can be improved, and how to personalise the experience for individual players. We may use this data to suggest games or promotions that are relevant to your demonstrated interests on Jilivo.

Marketing Communications (Opt-In Only)

If you have opted in to receive marketing communications, Jilivo will use your contact details to send you information about bonuses, promotions, new games, and platform updates. You can unsubscribe from marketing at any time through the link in any Jilivo marketing email or by contacting support directly.

4. Legal Basis for Processing

Every data processing activity at Jilivo is supported by one of the following legal bases:

• Contractual necessity: Processing required to deliver the Jilivo service you have signed up for — account management, bet settlement, payment processing.
• Legal obligation: Processing required to comply with applicable laws — identity verification, AML record-keeping, responding to lawful regulatory requests.
• Legitimate interests: Processing where Jilivo has a legitimate business interest that does not override your privacy rights — fraud detection, platform security, usage analytics for product improvement.
• Consent: Processing based on your explicit consent — marketing communications. You can withdraw consent at any time without affecting any other processing.

Where we rely on legitimate interests, we have conducted an assessment to ensure that our interests do not override your fundamental privacy rights. If you would like more information about any specific processing activity and its legal basis, please contact support@jilivo.online.

5. Data Sharing & Disclosure

Jilivo does not sell your personal data. Full stop. We share your data only in the following limited circumstances, and always with appropriate contractual and technical safeguards in place:

5.1 Service Providers

We work with trusted third-party service providers who process data on our behalf to deliver specific functions of the Jilivo platform. These include payment processors, identity verification providers, cloud infrastructure providers, customer communication tools, and fraud detection services. All such providers are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared.

5.2 Game Providers

Some game functionality on Jilivo is delivered by third-party game studios and aggregators. These providers receive limited technical data (such as a session token and bet amounts) necessary to deliver the game. They do not receive your full name, CNIC, or payment details unless you register directly with them outside of the Jilivo context.

5.3 Regulatory and Legal Obligations

Jilivo may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts where legally required. We will not disclose data beyond what is strictly required by the lawful request, and where permitted, we will notify affected players of such disclosures.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of the Jilivo business or its assets, player data may form part of the transferred assets. In such circumstances, Jilivo will provide notice to affected players and ensure that the receiving party is bound by a privacy policy offering at least equivalent protections to this one.

6. Payment Data Security

Given that Jilivo handles financial transactions in PKR for Pakistani players using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard, we apply extra rigour to how payment data is handled.

Jilivo does not store raw payment credentials on its own servers. When you initiate a deposit or withdrawal, your payment details are transmitted directly to our licensed payment gateway partners using encrypted connections. These partners are certified to handle payment data under applicable financial services security standards. Jilivo receives only a tokenised reference confirming the transaction status.

The payment method identity you register (for example, your Easypaisa mobile number or bank account title) is stored on Jilivo to verify ownership and enable future withdrawals — this is a security measure to ensure withdrawals only reach accounts you own. This information is encrypted at rest and accessible only to authorised personnel for withdrawal processing and fraud review.

If you suspect that your Jilivo payment details have been compromised in any way, contact our support team immediately at support@jilivo.online. We will investigate and, if necessary, suspend withdrawal processing to the affected method pending verification.

7. Cookies & Tracking Technologies

Jilivo uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your login session, understand how players use the site, and in some cases, to deliver relevant content and promotions.

Types of Cookies Used on Jilivo

• Essential cookies: Required for the Jilivo platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Analytics cookies: Help Jilivo understand how players navigate the platform — which pages are visited, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised where possible. Used to improve platform performance and user experience.
• Functional cookies: Remember your preferences — such as your preferred language, display settings, or recently played games — to personalise your Jilivo experience between sessions.
• Marketing cookies (opt-in only): Used to deliver promotions and offers that are relevant to your demonstrated interests. These are only active if you have opted into marketing communications. You can opt out at any time.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use core Jilivo features. For analytics and marketing cookies, you can opt out without affecting your core gaming experience.

8. Data Retention

Jilivo retains personal data for as long as necessary to fulfil the purposes set out in this policy, and to comply with our legal, regulatory, and contractual obligations. We do not keep data for longer than is necessary.

The specific retention periods for each category of data are set out in the table in Section 2. As a general principle, account data and transaction records are retained for five years after the end of the account relationship to comply with AML record-keeping requirements. Communication records are retained for three years. Usage and device data is retained on a rolling 24-month basis.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

If you close your Jilivo account voluntarily, your personal data is not immediately deleted — the applicable retention periods continue to apply from the date of account closure. If you request deletion of your data, we will action that request to the extent permitted by our legal obligations. We will always tell you clearly what data we must retain and why.

9. Your Data Rights

You have meaningful rights over your personal data held by Jilivo. We take these rights seriously and will respond to any valid request within a reasonable timeframe — typically within 30 days.

To exercise any of these rights, contact us at support@jilivo.online with your full name, registered email address, and a clear description of your request. We may need to verify your identity before actioning the request to protect against unauthorised access to your data.

10. Children's Privacy

Jilivo is strictly for adults aged 18 and over. We do not knowingly collect or process personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Jilivo or shared personal data with us, please contact us immediately at support@jilivo.online.

Upon receiving a verified report that a minor has accessed the platform, Jilivo will immediately close the relevant account, delete associated personal data (subject to any legal obligations that may require retention), and refund any funds deposited where this can be done securely. Any winnings from a minor's account will be voided.

Jilivo implements age verification checks during the registration process and during KYC review specifically to prevent minors from accessing the platform. We continuously refine these controls based on industry best practices.

11. International Data Transfers

Some of the third-party service providers that Jilivo works with — including cloud infrastructure providers and game studios — may be based outside Pakistan and may process your data on servers in other countries. When data is transferred internationally, Jilivo ensures that appropriate safeguards are in place to protect your personal information.

These safeguards may include contractual data protection clauses between Jilivo and the receiving party, the use of service providers based in jurisdictions with adequate data protection laws as recognised by relevant authorities, or specific technical and organisational measures agreed upon with the provider.

In all cases, internationally transferred data is subject to the same protections described in this Privacy Policy, and access is restricted to authorised personnel who need it to perform their specific functions. Jilivo does not transfer your CNIC or identity verification documents internationally except where strictly required by our KYC compliance provider under their own regulatory obligations.

12. Security Measures

Jilivo applies technical and organisational security measures proportionate to the sensitivity of the data we hold and the risks associated with its processing. These include:

• Encryption in transit: All data transmitted between your browser or device and the Jilivo platform is encrypted using TLS (Transport Layer Security). This protects your data from interception during transmission.
• Encryption at rest: Sensitive personal data including identity documents and payment method references is encrypted at rest on Jilivo's servers.
• Access controls: Access to personal data is restricted to Jilivo staff who need it to perform their specific job functions. Access logs are maintained and reviewed regularly.
• Fraud detection systems: Automated systems monitor for unusual account activity, login attempts from unrecognised devices, and suspicious transaction patterns in real time.
• Regular security reviews: The Jilivo platform undergoes regular security assessments to identify and address vulnerabilities.
• Incident response: Jilivo maintains a data breach response plan. In the event of a security incident that affects your personal data, we will notify affected players as required by applicable law.

13. Third-Party Services

The Jilivo platform incorporates services from third-party providers including payment processors, game studios, identity verification services, and customer communication tools. Each of these providers operates under their own privacy policies for data they collect and process directly.

While Jilivo has contractual arrangements with all third-party providers that require them to protect your data, we cannot take responsibility for the privacy practices of independent third-party platforms. Where a third-party service provider directly collects your data (for example, during a payment transaction on their interface), you should review their privacy policy for information about how they handle that data.

Jilivo does not permit third-party providers to use your personal data for any purpose other than delivering the specific service they have been engaged to provide. They are not permitted to use your data for their own marketing purposes, and they are contractually prohibited from selling your data to any other party.

14. Policy Changes

Jilivo may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable law, or improvements in our privacy practices. The version date at the top of this document shows when the currently active version was last updated.

When we make material changes to this policy — changes that meaningfully affect how we process your data or the rights available to you — we will notify registered Jilivo players via email and/or an on-platform notification at least 7 days before the changes take effect. Minor changes such as clarifications or formatting improvements may be made without formal notification.

We encourage you to review this Privacy Policy periodically. Continued use of the Jilivo platform after the effective date of an updated policy constitutes your acceptance of the changes. If you do not agree with any changes, you have the right to close your account before they take effect.

15. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or how Jilivo handles your personal data, please contact our Data Protection team at the details below. We aim to respond to all privacy-related enquiries within 72 hours.

If you are not satisfied with Jilivo's response to a privacy complaint, you have the right to escalate your complaint to the relevant supervisory authority in your jurisdiction. Jilivo will cooperate fully with any such investigation. Full details of the applicable supervisory authority will be provided upon request.

For data access, correction, deletion, or portability requests, please include in your email: your full name, registered email address, the specific right you wish to exercise, and any supporting details. We may need to verify your identity before processing the request.