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Account — Registration & Login
12 questionsGo to /register, fill in your full name, Pakistani mobile number, email address, date of birth, and a secure password. Confirm your age (18+) and accept the Terms. Jilivo sends a 6-digit OTP to your mobile — enter it to verify your account. That is your registration complete. The whole process takes under three minutes. You can deposit and start playing immediately after verification.
Yes, completely free. There is no sign-up fee, no monthly subscription, and no minimum activity requirement to keep your Jilivo account active. You only spend money when you choose to deposit and play.
You must be 18 years of age or older to register on Jilivo. Your date of birth is collected at registration and cross-checked against your CNIC when KYC verification is completed before your first withdrawal. Any account found to belong to a person under 18 is closed immediately.
Click "Forgot password?" on the Jilivo login page. Enter your registered email address or Pakistani mobile number. You will receive a reset link by email or an OTP by SMS. Follow the steps to set a new password. If your registered email is no longer accessible, contact our support team at support@jilivo.online — the team will verify your identity and restore access.
Yes. Jilivo supports two login methods: email and password, or Pakistani mobile number with OTP. For mobile OTP login, enter your +92 number in the mobile tab on the login page (without the leading zero — so 03XX… becomes 3XX…). Jilivo sends a 6-digit OTP via SMS. Enter it to log in without needing a password.
No. Jilivo strictly permits one account per person. Duplicate accounts are detected automatically and closed. Any bonuses or winnings in duplicate accounts are voided. If you have accidentally created a second account, contact support immediately to resolve the situation before it affects your funds.
KYC (Know Your Customer) is Jilivo's identity verification process. It is required before your first withdrawal and may also be triggered for large deposits. KYC requires a clear photo or scan of your Pakistani CNIC (both sides). Jilivo uses your CNIC to confirm your identity, age, and that the account belongs to the person making withdrawals. The process typically takes under one hour once documents are submitted.
Contact Jilivo's support team at support@jilivo.online and request account closure. Any withdrawable balance will be paid out to your registered payment method before the account is closed. If you want to stop gambling rather than simply closing an account, consider using our self-exclusion tool instead — it prevents re-registration and is specifically designed for this purpose.
Deposits — Funding Your Account
10 questionsLog in to your Jilivo account, go to the Wallet or Deposit section, and select Easypaisa or JazzCash as your payment method. Enter the deposit amount in PKR and confirm. You will receive a payment request on your Easypaisa or JazzCash app — approve it with your PIN. Funds typically appear in your Jilivo account within 30 seconds. No bank account required.
The minimum deposit on Jilivo is Rs 500. This applies across all supported payment methods including Easypaisa, JazzCash, NayaPay, IBFT, and Visa/Mastercard. The minimum amount is the same whether it is your first deposit or a subsequent top-up.
Easypaisa and JazzCash deposits usually credit within seconds. IBFT transfers can take a few hours depending on your bank's processing times. If a deposit is delayed beyond the expected time, contact Jilivo support with your transaction reference number (available in your Easypaisa/JazzCash or bank app history). The team will locate the transaction and credit it manually if necessary.
Yes. IBFT (Interbank Fund Transfer) is supported on Jilivo. Log in and select IBFT as the deposit method to get Jilivo's receiving account details. Transfer the amount from your bank's mobile app or internet banking. Include your Jilivo username or account ID in the transfer reference to help the team identify and credit your deposit. IBFT processing typically takes 1–4 hours during banking hours.
Jilivo does not charge a platform fee for deposits. Your payment provider (Easypaisa, JazzCash, your bank) may apply their own standard transaction charges — this is outside Jilivo's control. The amount that arrives in your Jilivo account is what you will see credited. For the most fee-free experience, Easypaisa wallet-to-wallet and JazzCash transfers typically carry no additional charges from those providers for standard transactions.
Withdrawals — Getting Your Winnings Out
8 questionsLog in to your Jilivo account and go to the Wallet section. Select Withdraw, choose your preferred method (Easypaisa, JazzCash, IBFT, or card), enter the amount in PKR, and submit the request. If your KYC is complete, withdrawals are processed within 10–30 minutes for Easypaisa and JazzCash. IBFT bank transfers typically clear within one business day.
Yes. The minimum withdrawal amount on Jilivo is Rs 1,000. This applies to all payment methods. There is no minimum number of withdrawals you must make, and you can withdraw at any time as long as your account has a withdrawable balance of at least Rs 1,000 and your KYC is verified.
Easypaisa and JazzCash withdrawals are typically completed within 10–30 minutes of approval. IBFT bank transfers take 1–4 hours during banking hours and up to one business day if submitted late at night or over a weekend. Jilivo's processing team works around the clock, so approval is not limited to business hours. If a withdrawal is pending for more than two hours without movement, contact support with your withdrawal ID.
Common reasons include: KYC not yet completed, active bonus wagering requirements not yet met, withdrawal amount exceeding your withdrawable balance, or a mismatch between your account name and the receiving wallet name. Jilivo will notify you of the specific reason by email or in your account messages. Address the issue and resubmit — the support team can clarify what is needed if the rejection reason is unclear.
Bonus funds themselves cannot be withdrawn directly — only winnings generated from wagering your bonus balance are withdrawable, and only once the full wagering requirement has been met. For example, if a bonus has a 10x wagering requirement, you must wager the bonus amount ten times using eligible games before any associated winnings can be cashed out. Your account dashboard shows your current wagering progress in real time.
Bonuses & Promotions
8 questionsThe welcome bonus is automatically applied to your first qualifying deposit — you do not need to enter a promo code unless a specific code is advertised. Simply register, make your first deposit of Rs 500 or more, and the bonus credit appears in your account within minutes. The bonus percentage and maximum amount are displayed on the promotions section of your Jilivo account dashboard.
A wagering requirement means you must bet the bonus amount a specified number of times using eligible games before bonus-linked winnings can be withdrawn. For example, a Rs 1,000 bonus with a 10x wagering requirement means you need to place Rs 10,000 in total bets using that bonus. Not all games count equally — typically slots and crash games contribute 100%, while table games and sports bets may contribute at a lower rate. Check the specific bonus terms in your Jilivo dashboard for exact contribution rates.
During registration, there is an optional "Promo Code" field on the sign-up form. Enter any valid code there before completing your registration. If you already have an account, promo codes can also be entered in the Promotions or Bonuses section of your account. Contact support if a code you have received is not working — the team can apply it manually in most cases.
Bonuses on Jilivo have expiry periods — typically 7 to 30 days depending on the promotion. If a bonus is not used (wagered through) within the stated expiry period, it is automatically removed. Bonuses can also be forfeited if you request a withdrawal before meeting the wagering requirement, as this is treated as declining the bonus. Account closures and self-exclusion also result in bonus forfeiture. Always check the specific terms of each bonus for its expiry date.
Games — Sports, Casino & More
10 questionsJilivo offers a broad range of products: live sports betting (cricket, football, kabaddi, tennis, and more), live casino tables with real dealers (baccarat, roulette, blackjack), roulette, baccarat, crash games, virtual sports, and esports betting. All products are available from a single Jilivo account — no switching between platforms.
Yes. Cricket is one of the most popular betting markets on Jilivo among Pakistani players. PSL matches, international Test matches, ODIs, and T20 tournaments are all covered. Markets include match winner, top batsman, total runs, and live in-play odds that update ball by ball. In-play cricket betting on Jilivo is available via the Sports Betting section throughout the cricket calendar.
In crash games, a multiplier starts at 1x and rises continuously. You place a bet before the round starts, and at any point while the multiplier is climbing, you can click Cash Out to lock in your winnings at the current multiplier. The catch is that the multiplier will crash at a random point — if you have not cashed out before it crashes, you lose your bet. Rounds last anywhere from a few seconds to several minutes, and the crash point is determined by a provably fair algorithm.
Yes. Jilivo's live casino features tables hosted by professional human dealers, streamed in real time via HD video. You can see the dealer, the cards, and the roulette wheel in real time. Bets are placed through the interface on your screen. This is not a computer simulation — it is a real dealer in a real studio, streamed live. Multiple table limits are available to suit different stake levels.
Virtual sports are computer-simulated sporting events — football matches, cricket games, horse races — that run continuously 24 hours a day, seven days a week, independent of real-world sports schedules. Results are generated by a certified random number generator. Rounds last a few minutes, making virtual sports a fast-paced option when real sports markets are quiet or when you want quick results without waiting for a full match to finish.
Payment Methods
7 questionsJilivo accepts the following payment methods for Pakistani players: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT (bank transfer), and Visa/Mastercard debit or credit cards. All transactions are in Pakistani Rupees (PKR) — no currency conversion is involved. Easypaisa and JazzCash are the most popular options due to their speed and wide availability among Pakistani players.
Jilivo generally requires that withdrawals are made to the same payment method used for deposits, as a standard anti-money laundering measure. If your deposit method is no longer available (e.g. a card was cancelled), contact support before requesting a withdrawal. The team can advise on the correct process and may request additional verification before approving an alternative withdrawal method.
Yes. Jilivo accounts for Pakistani players are PKR-denominated. All deposits, balances, bets, and withdrawals are in Pakistani Rupees. There is no currency conversion involved, which means no exchange rate risk and no hidden conversion fees. This makes Jilivo far simpler to use than international platforms that operate in USD or EUR and apply conversion charges.
Security & Account Safety
6 questionsYes. Jilivo uses 256-bit SSL encryption on all connections — the same standard used by banks — to protect data in transit. Personal data, including your CNIC details and payment information, is stored encrypted and is never sold or shared with third parties for marketing purposes. You can verify the secure connection by checking for the padlock icon in your browser's address bar when on jilivo.online.
Contact Jilivo's support team immediately via live chat, WhatsApp, or email at support@jilivo.online. Request an immediate account lock. The team will freeze the account, investigate the suspicious activity, and walk you through identity verification to restore access securely. Change your password as soon as you regain access, and use a strong password that you do not use on any other platform.
Never. Jilivo's support team will never ask for your account password under any circumstances. If anyone contacts you claiming to be from Jilivo and asks for your password or full payment details, treat it as a scam and do not respond. Report the contact to support@jilivo.online immediately. Jilivo support may ask for your username, registered email, or verification code for identity confirmation — but never your password.
Responsible Gaming
7 questionsLog in to your Jilivo account, go to Account Settings, and find the Responsible Gaming section. Select Deposit Limits and enter your preferred daily, weekly, or monthly limit in PKR. The limit takes effect immediately. Reducing a limit is instant. Increasing a limit requires a 7-day cooling period — this protects you from impulsive decisions to raise your own limits.
Self-exclusion closes your Jilivo account for a period of your choosing — 6 months, 1 year, 3 years, or permanently. Once activated, you cannot log in, deposit, or place bets. Any withdrawable balance is returned to your registered payment method. Jilivo also removes you from all marketing communications during the exclusion period. To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact support to have it activated immediately.
Yes. The Cool-Off / Take a Break feature lets you pause your Jilivo account for 24 hours, 7 days, or 30 days. During the break you cannot log in or deposit, but pending withdrawals are still processed. Your account data is preserved and you can return after the break period ends. This is a good option if you want to step away temporarily without the permanence of self-exclusion. Find it in Account Settings → Responsible Gaming.
Reaching out is the right move, and we genuinely want to help. Contact Jilivo support at support@jilivo.online or via live chat. We can immediately set deposit limits, activate a cool-off period, or process a self-exclusion — whichever option fits your situation. You do not need to be in crisis to ask for help; early conversations are the most effective ones. Our Responsible Gaming page also has a self-assessment tool and full guidance on available options.
Quick Links
Still need help? Our support team is online 24/7 — WhatsApp, live chat, and email. We respond to most queries in under 5 minutes during peak hours. For responsible gaming emergencies, we prioritise immediately.
Email: support@jilivo.online
